Yellow Phase Operational Plans – listed by department

Beginning December 11, 2020:

Aquatics Operational Plan Yellow Phase – Updated December 11, 2020

Arena Operational Plan – Yellow Phase – Updated December 11th, 2020

Conference Rooms Operational Plan – Yellow Phase – Updated December 18, 2020

Fitness Center COVID Plan – Yellow – Updated December 11, 2020

Walking Track Operational Plan – Yellow Phase – Updated December 11, 2020

Arena Covid-19 Operational Plan Phase 4 – Updated November 3rd, 2020

Downloadable copy: Arena Operational Plan – Phase 4 Updated November 3rd 2020

Arena Operational Plan - Phase 4 Updated November 3rd 2020


Garcelon Civic Center Quartermain Arena Operational Guideline for COVID-19 – PHASE 4

(Revised November 3rd, 2020)


  • Face masks are mandatory at all times unless on the field of play (helmet on, mask off. No helmet, mask required until on the ice surface)
  • Users of the Quartermain Arena will adhere to the Order of the Office of the Chief Medical Officer of Health for the Province of New Brunswick at all times.
  • It is the responsibility of host organizations to ensure that all players, or parent/guardian of player if under 18 years old, are informed of facility expectations and rules regarding Covid-19 safety protocols and operational guidelines. Violations caused by a failure to do so could result in cancellation of the scheduled ice time with no refund. Each team shall designate a facility liaison and provide the Town with their contact information by November 6th, 2020.
  • Physical distancing of 6 feet / 2 metres separation is required when standing/in motion and face masks must be worn unless on “field of play”. When seated, including in dressing rooms, physical distancing of 3 feet/1 metre must be maintained and face masks must be worn. Masks may only be removed when users are on the field of play.  Distancing on the ice and use of masks on the benches will be in accordance with Provincial Guidelines.
  • User groups will be required to submit a “Return to Play” Covid-19 Operational Plan to be approved by the Town prior to using the ice at the beginning of the season.
    1. Single use rentals are not required to submit a separate Operational Plan but must follow these guidelines at all times. Failure to do so could result in removal from facility with no refund.
  • As per section 2 of the Province of New Brunswick Mandatory Order, user groups will need to submit a list of names and contact info for each player, as well as the accompanying spectators (if applicable), for each rental. The user is responsible for collecting the information and providing it to the reception desk prior to leaving the facility.  Users are NOT to leave the list unattended for individuals to sign themselves as this is in violation of New Brunswick guidelines. Single use rentals will get this form from the main desk at check-in and must complete it prior to entry.
  • User must adhere to facility arrival and departure times will only be permitted in the building 15 minutes prior to their activity/ice time and must exit 15 minutes after their session. Users must remain away from the doors of entrance area until they are able to enter, and are not to wait in the lobby of the facility.
  • Participants are to follow all directional signs in the facility.
  • During Phase 4, dressing rooms are available however showers are not available for use.
  • Users are not to exceed posted occupancy levels at any time.
  • On ice player/coach ration shall be in accordance with the current Hockey NB Guidelines but is not to exceed dressing room capacity at the Garcelon Civic Center. Coaches will follow provincial guidelines for wearing masks on the bench at all times.
  • Use of benches will be in accordance to applicable Provincial guidelines.
  • Participants will all use their own water bottles – absolutely no sharing! Please fill at home.
  • During Phase 4 game play will be permitted at the facility when users provide an Operational Plan, to be approved by the Town, that is in accordance with Provincial guidelines and standards.
    1. Single use rentals are authorized for up to 20 users and may include scrimmaging, providing Provincial guidelines, including for contact, are followed. Violation of the guidelines will result in removal from the facility with no refund.
  • 2 parents/guardians per skater will be permitted in the building during this phase. Siblings 11 and under, as well as special needs individuals 12+ living in the same household of skaters on the ice, may attend that practice with the parent/guardian but must remain with their parent/guardian at all times without exception. Unsupervised children will be asked to return to their parents/guardians, and repeat occurrences may result in removal from the facility.
  • There is to be no gathering or loitering in the lobby, in the hockey hallway, along the glass in the arena or along the walking track at any time. These areas are through traffic only.  Additionally, users are not allowed wait at the entrance or in the lobby of the facility and must be outside and maintain a distance of 5 metres from the front door and stairs when waiting to enter the facility for their ice time.
  • After helping their player in room with skates and helmet, the parent/guardian assisting the skater must either exit the facility through the side doors or go to the end of the dressing room hallway towards Prince William St. and up the back stairs and go directly to designated seating section G and seating section H, and remain in the stands until player is done with ice time. Note: These are the only seating sections allocated to regular ice users. All other sections prohibited except during games, in which sections I and J will be open for the Away Team.  Repeat offenders may be denied entry to the facility.
  • Spectators are not permitted during Adult League play.
  • Washrooms on the south end of the rink, near the arena entrance, are designated for parent and guardian use.

MOST IMPORTANTLY … Public Health Guidelines for self-isolating/quarantine must be followed at all times – if you are currently under restrictions, do not enter the facility.

Failure to comply with the rules and regulations of the Town of St. Stephen may result in removal from the facility, with no refund.  Repeat offenders may be subject to cancellation of their remaining season.

Updated Pro-Shop Hours

The Garcelon Civic Center just received updated hours from the proprietor, effective immediately.  A reminder that when you are bringing in your skates to be sharpened, you still must check in at the front desk and let them know you are going to the Pro Shop.

Mon -Thurs   4-6 pm

Fri.                  3-5

Sat.                10-2

Sun.               12-2

Have questions about recreation and sports in NB?? Check out these FAQs…


Responses to Questions Collected by Tourism, Heritage and Culture – Sports & Recreation Branch

October 14, 2020

  1. How many can we fit on player benches? i.e If EDZA has a full hockey game and carries a full roster, how are they to social distance on the bench? QMJHL and MJAHL have received special exemptions from the province but what do we do about High School, AAA and minor hockey teams on benches?

Physical distancing must be maintained as much as possible on team benches. Where team benches cannot be adapted to allow for physical distancing (e.g. arenas), teams should act to limit the duration of player interaction by employing frequent substitutions.  For venues where team benches can be adapted, teams should act to maintain physical distancing.  Participants are not required to wear masks while on the team bench during game play, but if feasible, this should be enabled. Where participants are not wearing masks on the team bench during game play, ensure participants are being rotated; any participant not in regular rotation should wear a mask (e.g. Coaches, 2nd goalie, etc.).


  1. My question is with regards to our arena, our cooling system is not a traditional in floor system and we chill the air temperature to minus 4 to 5 degrees C. Can the virus live on surfaces in our arena at these temps?

Colder temperatures may increase potential risk of COVID-19 transmission.  Public Health guidance is to clean and disinfect high-touch surface areas twice daily, or more often if soiled.


  1. Will Santa Claus parades be able to operate as per normal in municipalities? Are parades allowed?

An operational plan would be required.  ‘Reverse parades’, where the floats line up and cars drive by is recommended as a way to hold safer parades at this time where planning is able to adapt to the public health measures.  Participants on the floats would be required to maintain the Public Health measures, as would spectators.


  1. Special events – will there be any changes to the ban after December 31?

In the current yellow alert level, there is no ban on events that are able to adapt to the public health measures.  COVID-19 operational plans are required.  In the current yellow alert level, events can take place if they are able to uphold the public health measures in practice.


  1. Will Public Health release a guidance document for hosting safe festivals and events, and if so, when should we expect such document?

This is something that is being considered, although there is no update at this point.


  1. Socialization Programs. Members are looking for socialization programs (Coffee & Chats). Can we serve coffee/tea to members? Can members serve themselves? If so what are the guidelines to follow with serving or self-serve.

Socialization Programs are important from a public health perspective.  In the current yellow alert level, coffee and chats can continue – adaptation/modification will be required, but it is possible and feasible to do so.  Detail risk mitigation specific to your operation (group socialization, coffee, lunch, snacks) in a COVID-19 operational plan.  Ensure physical distancing, knowledge of screening criteria (when to stay home when sick or required to do so), knowledge of COVID-19 risk for patrons and volunteers and staff (including vulnerabilities) in order to promote informed decision-making about participation, cleaning and disinfection of high-touch surface areas, wearing a face mask, and enabling good hand and respiratory hygiene.

Masks are now required to be worn within indoor public spaces – when socializing with tea and snacks or meals, it is important to maintain physical distancing when masks are not worn while eating drinking and to limit time spent without a mask.  Wear the mask up to the point of eating/drinking, enjoy a shared, physically distanced meal, and replace masks promptly.  Masks decrease risk of transmission – risk is heightened when masks are off.  Enjoy meals outdoors in this way to decrease some of the additional risk, when weather permits.

The document ‘COVID-19 Operational Plan Guide’ under General Resources provides some further information on safer community food service in the context of COVID-19.


  1. Recommendations for games/cards/books. Can members play cards, use shared books, or other equipment that is not as easy to sanitize after use?

Best practice would be to limit use of shared items as much as possible when brining together individuals from different ‘close friends and family bubbles’.  However, if card-playing is a usual part of social connection and recreation for example, there are ways you can keep this and other practices up in a safer way in the current yellow alert level. Wear a mask as required for indoor public spaces. If you are a facility operator, consider having free, or otherwise masks available before/at point of entry to anyone who may not have one, or who may not be able to afford one. Have handwashing facilities stocked and available.  Ensure that you provide hand sanitizer with at least 60% alcohol content at the point of card table.  Communicate to everyone involved that they will need to sanitize their hands before playing cards.  Remind individuals to not touch their face, and to sanitize their hands after doing so before rejoining the card game.  Have tissue at the ready for coughs and sneezes, and sanitize hands after use.  These simple adaptations are good practice for public health and will help to decrease risk of indirect COVID-19 transmission.  Remember to keep distance and to wear a mask.  Monitor local disease epidemiology of COVID-19 – if the Public Health alert level moves to orange or red in your area, you will need to adapt or cancel your activities.  Risk is higher when there is evidence of local cases of COVID-19.  When in orange alert level, ensure that participants are updated with informed understanding of heightened risk of COVID-19 infection and transmission during that time.  When in orange, either cancel social events or limit to groups of up to 10 with physical distancing and continuous mask use.  When in red alert level, the events will be cancelled.


  1. Similarly, can members use couches and chairs that are fabric material and not easy to sanitize after use

Yes, continue to use couches and chairs that are fabric in material; ensure physical distancing at all times including while seated and consider placing hand sanitizer at easy points of access.  Wearing masks as is currently required within indoor public spaces will reduce some of the risk of transmission (both direct from persons through close airways and indirect from contaminated objects). Follow the public health measures and detail your approach in a COVID-19 operational plan.  Ensure that you are modifying and adapting to enable physical distancing, hand hygiene, respiratory etiquette, face mask use; that you are communicating your plan, screening requirements for staying home when sick or otherwise required to do so, and vulnerabilities and risk associated with COVID-19 to ensure informed decision-making.  The combination of these approaches will decrease risk.


  1. Contact Tracing/Pre-Screening. Are volunteers allowed to conduct the contact tracing and pre-screening?

In the current yellow alert level, controlled venues at which seating is offered for the purposes of eating, drinking, socialization, celebration, ceremony or entertainment are required to maintain a record of the names and contact information of all persons who attend. The same applies to anyone who hosts, organizes or permits gatherings larger than 50. Keep information in a secure place and not in the public view. More information can be found in Collection of names and contact information under the Mandatory Order COVID-19.

Public Health takes all responsibility for every aspect of contact tracing – no one else will be asked to do so.

For screening, most operations will only need to conduct ‘passive screening’ – this requires that you have screening questionnaire posters/signs posted to door/points of entry to your facility.  Make sure individuals are aware of the symptoms and the need to stay home when sick, or when required to self-isolate.  For more information on screening, see WorkSafe New Brunswick’s resource ‘Embracing the New Normal’.


  1. Can we open outdoor skating rinks and if so, do the same restriction as our indoor arenas apply?

Yes, in the current yellow alert level, outdoor skating rinks can open with COVID-19 operational plans and adaptations to uphold the public health measures.  Each unique setting requires a tailored COVID-19 operational plan.  There may be similarities with indoor rink approaches, but each venue will require a plan that is specific to the setting and activity.


  1. Beginning October 1st, Nova Scotia is allowing sports training and competitions with no physical distancing requirement for groups less than 50. Will NB be doing this and when might that take affect?

Current disease epidemiology indicates heightened risk this season.  This will be revisited in early 2021.


  1. In the letter dated September 1, it mentions “context-related factors”, i.e. crowds. Could you please elaborate on this?  If our spectators are seated wearing masks are they considered a crowd?  Are there any measures we need to take other than physical distancing of 2m in all directions?

Any large grouping of people is considered a ‘crowd’, including spectators seated in a venue.  Large gatherings carry increased risk of COVID-19 transmission and infection and require particular attention to risk mitigation and adaptation.  Occupancy limits, mask use, ensuring good ventilation if using an indoor space, and ensuring physical distancing are particularly important.  ‘Business as usual’ is not to be expected.  It is critical to be aware of context-related risk associated with COVID-19 (this includes factors such as occupancy, setting, activity type, etc.) to ensure informed planning.


  1. When participants are coming into the facility and have already pre-registered and we took attendance at the door, do we also need to collect names and contact info of their party? For example, if a child is in a swimming lesson, would we need their parents’ info if we already have the child’s, since we know that they were in the building at a specific date and time?

Yes, you must still collect names and contact information for each party upon entry as per the guidance outlined in this link.


Masks mandatory at Garcelon Civic Center after October 8th announcement by Premier Higgs

In response to yesterday’s announcement by Premier Higgs, masks are now mandatory upon entering the Garcelon Civic Center, and in all public areas and washrooms.
Masks may be removed in the following areas:
Aquatics: on the pool deck. Mandatory elsewhere, including changing rooms
Gym: may be removed once inside the gym area only. Mandatory travelling to and from the facility.
Arena: mandatory for all spectators at all times. Players may remove their masks only when ready to put on their helmets and must put their mask back on as soon as their helmet is removed.
Walking track: mandatory to and from the track, not mandatory when exercising on the track.
Conference rooms: mandatory at all times.
Thank you for your cooperation and as with everything Covid related, we will continue to monitor the situation and follow Province of New Brunswick regulations.

Updated Arena Covid-19 Operational Plan – September 30

Hockey season is officially underway and the first few days have been eventful as always! As we have done since re-opening the facility, we continue to monitor the ever evolving situation and try to update policies and procedures as we go to best ensure public health and safety, and so we have made some changes to our Arena Covid-19 Operational Plan:

Arena Operational Plan Phase 2-Updated September 30

Welcome back and happy skating!